Introduction
At The Fashion Signature, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the conditions under which returns and refunds can be processed.
Returns
Conditions for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The return must be initiated within 14 days of the delivery date.
- You must provide proof of purchase (receipt or order number).
Non-Returnable Items
Certain items are not eligible for return, including:
- Items on sale or clearance
- Gift cards
- Customized or personalized items
How to Return an Item
To return an item, please follow these steps:
- Contact Us: Email us at info@thefashionsignature.com to initiate a return. Include your order number and the reason for the return.
- Return Authorization: Wait for our team to provide you with a return authorization and instructions.
- Ship the Item: Send the item back to us in its original packaging along with the return authorization. You are responsible for the shipping costs of the return.
Refunds
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment.
- Inspection: We will inspect the returned item to ensure it meets our return conditions.
- Approval: If the item is approved, we will initiate a refund.
- Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
Partial Refunds
In certain situations, only partial refunds are granted (if applicable):
- Items with obvious signs of use
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 14 days after delivery
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at info@thefashionsignature.com with your order number and details of the issue.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.